Employee Rental Vehicle SOP Company: Professional Label Solutions (PLS) Department: Operations / Field Services Applies To: All employees renting vehicles for company business 1. Purpose [...]
Team on going anything related to Acrelec we have to reach out to the following people no more Andrew: us.helpdesk@acrelec.com is where you can create [...]
When dealing with Star Micronics Hardware feel free to reach out directly to Support @ 848-216-3304 ext. 2 For Escalations please reach out to our [...]
Hello Customer, I hope this email finds you well; Congratulations on the new Dispensary Location as well. Customer I’d like to see the “following" completed [...]
PLS & Treez POS – Hardware Support Plan Eligibility Version: 1.0 Effective date: September 19, 2025 Owner: Operations – Service Desk Applies to: All PLS [...]
Procedure Initial Troubleshooting Work with the end user to identify and attempt to resolve the issue. Follow standard troubleshooting steps based on the device type. [...]
How to set up the Dutchie Register iPad app and connect your hardware With the Dutchie Register iPad app, dispensaries migrating from Greenbits can run [...]
Summary: Issue regarding inability to login to Chirotouch store wide APP02 is the server machine for Chandler Chiro, all of the passwords that you need [...]
🛠️ PLS SOP: GoDaddy Domain Defederation 🎯 Purpose To outline the steps required to remove domain federation (defederate) from a domain purchased or hosted via [...]
🛠️ PLS SOP: Logging Time for Support Tickets in Freshdesk Department: IT / Support Tool Used: Freshdesk Applies To: All Support Staff Effective Date: [Immediately] [...]
Reach out to customer after receiving client info from sales & introduce yourself All further communications regarding installs to be done by It Manager Schedule [...]
🔒 How to Lock Down Your Dutchie Menu on Fully Kiosk Browser (Android) Running a touchscreen kiosk at your dispensary? Using Fully Kiosk Browser is [...]
Any box received or shipped out PLUS EXPO Stuff needs to be scanned out when sent out and also scanned in INTO Sortly EVERY time. [...]
Using the EloView Sub Accounts functionality, a company can establish an unlimited number of “child” EloView accounts, each with the capability to manage its own [...]
If your Samsung TV isn't detecting HDMI input, start by checking the power of your external device, ensuring the correct source is selected on the TV, [...]
On-Call Standard Operating Procedure (SOP) for Weekend and After-Hours Tech Support Purpose The purpose of this SOP is to outline the process and expectations for [...]
A Step-by-Step Installation Guide for the Epson ColorWorks C6000/C6500 Series Printers Setting up a new Epson ColorWorks C6000/C6500 Series Printer involves several key steps to [...]
Getting Started You will need either an iPad or iPhone with the App Store's Epson TM Utility App installed, or an Android device with the Google Play [...]
Corporate Code of Conduct **1. Introduction** This Code of Conduct outlines the principles and expectations for all employees at PLS. It is designed to foster [...]
Growing Together: WebUSB Quick Start Guide- Simplify Your Hardware Setup for Dutchie Register Benefits of Web USB: Web USB is a new way to connect your [...]
Blaze POS Hardware List & Setup/Config Instructions Hardware Lists Fulfillment Model Sales Model 1 iOS Bundle Front of House [...]
Change Receipt Font Size To adjust the font size on your receipts printed using the Treez Hardware Agent, simply change the Windows display resolution by [...]
Ingram Micro DOA RMAs to be sent to: Emma (Laipple) Owens Account Executive II SMB Sales emma.owens@ingrammicro.com
Label Troubleshooting Scope of Work It is important to remember that we focus on what we are trained to fix when assisting customers. We do [...]
Zebra Escalation Contacting Stephen Wichael for Zebra Hardware Follow the below steps if we are unable to troubleshoot a Zebra hardware issue, and it is [...]
Off-site Installation SOP Here are some SOPs to help with off-site installs: 1- Pre-Installation Preparation: -Review the installation requirements provided by the client with the [...]
Unbox PC Set up PC locally or through Azure (depends on customer) After you get to Windows Screen, configure timer, touch keyboard, Chrome, time, [...]
Follow these steps to get MCP31 to work on POS for Dutchie Printers/Scanners STAR/HELP CONFIGURE PORT NOT MONITOR PRINTER END BY EACH PRINT JOB.
Open Zebra Print Utility Software, go the the code area, type this code & click Enter to go to a new line : ! [...]
Type this code press enter to go to new line and send it to printer using Zebra Print zUtility Software: ^XA^HH^XZ
PayPoint Plus for Windows Cash Drawer Setup and Testing Instructions PayPoint Plus for Windows Cash Drawer Setup and Testing Instructions, Below is information for installing [...]
How to submit Scansource RMAs How to submit Scansource RMA's: When submitting Disty RMAs from Scansource please include the following info and email it to: [...]
Setting up your Star TSP100 (Bluetooth) What you'll need for Setting up your Star TSP100 (Bluetooth) Hardware requirements Printer Power cable Paper roll Setting up [...]
Greenbits by Dutchie Recommended Hardware Setup Set Up the Recommended Hardware Greenbits by Dutchie Recommended Hardware Setup Guide steps are to be followed Step-by-step. There [...]
Zebra DS2278 scanner cradle that was not working Zebra DS2278 scanner cradle that was not working, Below are the steps we used to resolve the [...]
Treez Pole Display Treez Pole Display provides a quick and easy way to deliver basic product information to customers while items are added to their [...]
Customer-Facing Display (CFD) setup for Chrome Customer-Facing Display (CFD) setup for Chrome, This article applies to Dutchie POS. If you're connecting a Customer-Facing Display (CFD) [...]
Customer-Facing Display (CFD) setup for Dutchie Register terminal Customer-Facing Display (CFD) setup for Dutchie Register terminal, This article applies to Dutchie POS. This article applies [...]
Configure Dutchie receipt and label printers in the Backoffice and PrintNode Configure Dutchie receipt and label printers in the Backoffice and PrintNode, This article applies [...]
Dutchie POS + VeriScan ID Scan integration guide Need immediate support? Call (631) 380-8121. Dutchie POS + VeriScan ID Scan integration guide, This article applies [...]
Add and configure Dutchie registers Add and configure Dutchie registers, This article applies to Dutchie POS. Things to consider for Add and configure Dutchie registers [...]
Scale configuration for the Dutchie Register terminal Scale configuration for the Dutchie Register terminal, This article applies to Dutchie POS. This article only applies to Dutchie-branded [...]
Set up the Dutchie Register terminal scale integration & Greenbits Set up the Dutchie Register terminal scale integration & Greenbits, This article applies to Dutchie [...]
Set up the Dutchie POS + 232key web scale integration Set up the Dutchie POS + 232key web scale integration, This article applies to Dutchie [...]
What is the main difference between the EK-1200iN and FX-1200iN? The A&D EK-1200iN and FX-1200iN are both precision balances designed for various weighing applications, but [...]
Re-imaging Paypoint Plus PN E833933 Re-imaging Paypoint Plus PN E833933, Instructions to access the recovery partition may be found in this article or look below [...]
Treez Swifter Configuration Guide Treez Swifter Configuration Guide, Prerequisites: Merchant must already be approved for an account through Swifter/TreezPay Swifter application:https://go.treez.io/swifter-ach-signup Once approved, merchant must [...]
Dutchie Kiosk best practices for iPads Dutchie Kiosk best practices for iPads, Dutchie Kiosk can be used with any web-capable device with the following requirements: [...]
Set up Dutchie in-store kiosk Set up Dutchie in-store kiosk, This article applies to Dutchie Ecommerce. Dutchie Kiosk provides customers with a convenient, in-store ordering [...]
Dutchie Ecomm Terminal iPad setup Guide Before you begin the Dutchie Ecomm Terminal iPad setup Guide you will need the following -Your Dutchie Order Terminal [...]
Switching Zebra DS2278 Barcode Scanner to Bluetooth Switching Zebra DS2278 Barcode Scanner to Bluetooth is easy, just follow the steps in the picture below to [...]
Set up the Dutchie Register terminal scale integration (Dutchie Android) Set up the Dutchie Register terminal scale integration (Dutchie Android), This article applies to Dutchie [...]
Star Micronics mCPrint3 MCP3 and Treez Troubleshooting Star Micronics mCPrint3 MCP3 and Treez Troubleshooting, When Star MCp3 wont show we have to downgrade the Driver [...]
Dutchie POS provides a stack for online ordering that consists of aniPad stand, iPad as well as a Star MCP3 receipt printer, usually connects through [...]
Zebra ZD410 Label Printer Network
Star TSP Lan Install
How to Submit Support Tickets Go to www.plsusa.com Scroll down till you see the Blue Support Button on the bottom Right of the Screen. Enter [...]
Hardware How to connect with external peripherals such as scanners and printers ELO Paypoint Plus for iPad setup Hardware Overview Scanners Socket Mobile debugging Star [...]
ELO Pay Point Plus Scanner Repair 1. To activate Presentation Mode on the Elo 2D scanner do the following: a. Use a ballpoint pen or [...]
Tools needed You need a Phillips screwdriver and a Torx T15 screwdriver for procedures described in this guide. [...]
click escalate unresolved service on top right You can submit your DOA claims via our web form that will allow you to complete and submit [...]
Set up the Dutchie POS web scale integration This integration is exclusively for the Dutchie POS web application on Windows computers. We offer a different scale [...]
mC-Print3 Series Receipt Printer Setup Connect your mC-Print3 receipt printer to iPad, Android, PC, and Mac The mC-Print3 can be connected via Bluetooth, LAN, or [...]
Printer Setup via Browser How to Set Up Your Cloud Printer Play First, connect your cloud printer to the internet via an ethernet connection. You [...]
BLAZE Retail POS App | Scale Integration https://support.blaze.me/hc/en-us/articles/retail-pos-app-scale-integration#Prerequisites We've implemented a scale integration for 'deli style' shops to increase your inventory accuracy, reduce theft, and [...]
Download Zebra Utilities App on Phone Open App Click Discover Printers Press Hold Feed Release when the Bluetooth Icon Flashes in the upper right corner [...]
Please install EZConfig to configure the scanners, since the manual trigger is unresponsive. You will likely just need to set the trigger mode to presentation [...]
How To Delete Data Off IDVisor Smart/Smart Plus/Smart V2 Deleting Data off the IDVisor Smart, Smart Plus, and Smart V2 https://support.tokenworks.com/portal/en/kb/articles/how-to-delete-data-off-idvisor-smart-smart-plus-smart-v2 If your IDVisor Smart [...]
The Peak Beyond 2 Types of Systems 1- Lift and Learn 2- Pick and place Place the sensors in the center [...]
You can preview the videos by clicking on the links below: Front of House Training Reception Course SellTreez POS Course Online Fulfillment Course Back of [...]
Note: You will also need your username and password for the computer. Step 1: Set up your printer and ensure it functions Before you connect [...]
Enabling CUPS Printer Interface for Mac Enabling CUPS Printer Interface for Mac CUPS (formerly known as Common UNIX Printing System), is a network printing system [...]
Uninstall McAfee using the removal tool Download the McAfee Removal Tool. Double-click the downloaded file and click the Yes button to begin the installation. Click on the Next button [...]
Notes: • Be Sure to access computer via Team Viewer • Check Time Zone for customer • Setup Schedule for calls 1. Star TSP 100 [...]
How To Export Data From IDVisor Smart, IDVisor Smart Plus, and IDVisor Smart V2 Exporting Data from IDVisor Smart/Smart Plus/Smart V2 The directions provided below [...]
Software: Before attaching any peripherals Ensure the POS system has all updates. 1. Install google chrome. 2. Install the TREEZ hardware agent. (Do not login [...]
ELO Pay Point AIO Setup and Scanner Barcode Scan Barcode #1 1st: Scan Barcode #2 2nd:
DS2278 iOS Setup Bluetooth Zebra Bluetooth Barcode Scanner iOS Setup Step 1: Enable iOS Enhanced Features Step 2: Enable Bluetooth [...]
https://starmicronics.com/support/download/setup-guide-mcp31c First: Download the MCP3 Driver to the Surface Pro using the Link Below: https://starmicronics.com/support/products/mc-print3-support-page/#unlock Second: Follow the instructions shown in the diagram below for [...]
Let's run a diagnostic test on your printer. Please follow the steps below to resolve the printer issue using the HP Print and Scan Doctor: [...]
How to Calibrate Touch Screens on Windows Learn how to calibrate touch screens on Windows computers for use with Soundgrid applications such as eMotion LV1, [...]
FedEx Shipping Site Checklist Note: Before you begin make sure any other shipping label on the box is covered 1. Enter the Contact Name 2. [...]
Configuring Zebra ZD421 Desktop Label Printer 1. Configuration a. Open Zebra Setup Utility b. Plug ZD Printer into the computer with USB and power it [...]
Configuring Zebra ZQ630 Mobile Label Printer Configuration: 1. Open Zebra Setup Utilities 2. Open Printers and scanners window 3. Open your ZQ630 Code 4. Replace [...]
Configuring Zebra ZT421 Industrial Label Printer NOTE: All calls are easier when you can see the equipment. Ask the customer to send you a FaceTime [...]
