Zebra Escalation Contacting Stephen Wichael for Zebra Hardware
Follow the below steps if we are unable to troubleshoot a Zebra hardware issue, and it is determined that the hardware needs to be replaced.
- Collect all hardware information (i.e S/N and PN)
- Contact Zebra Phone Support
- Provide hardware information and detailed description of issue.
- Have a case opened and retrieve the case number.
- Contact Steven Wicheal via email (CC Management) inside of the ticketing system.
- Make a note of the case in your records for future reference.
Stephen Wichael
