Corporate SOPs
PLS SOPs
On-Call Standard Operating Procedure (SOP) for Weekend and After-Hours Tech Support
On-Call Standard Operating Procedure (SOP) for Weekend and After-Hours Tech [...]
Logging Time for Support Tickets in Freshdesk
🛠️ PLS SOP: Logging Time for Support Tickets in Freshdesk [...]
Ingram Micro DOA RMAs
Ingram Micro DOA RMAs to be sent to: Emma (Laipple) [...]
How to Submit Support Tickets
How to Submit Support Tickets Go to www.plsusa.com Scroll down [...]
How to submit Scansource RMAs
How to submit Scansource RMAs How to submit Scansource RMA's: [...]
Corporate Code of Conduct
Corporate Code of Conduct **1. Introduction** This Code of Conduct [...]
Installs & General SOPs
Support Call Notes
Notes: • Be Sure to access computer via Team Viewer [...]
Pre Site Installation Questionnaire Email SOP
Hello Customer, I hope this email finds you well; Congratulations [...]
Off-site Installation SOP
Off-site Installation SOP Here are some SOPs to help with [...]
How to Uninstall McAfee if It Won’t Uninstall
Uninstall McAfee using the removal tool Download the McAfee Removal [...]
How to Calibrate Touch Screens on Windows
How to Calibrate Touch Screens on Windows Learn how to [...]
Handling & Quoting On-sight Installs for IT Infrastructure Manager
Reach out to customer after receiving client info from sales [...]
FedEx Shipping Site Checklist
FedEx Shipping Site Checklist Note: Before you begin make sure [...]
Configuring and Setting UP PCs during installs
Unbox PC Set up PC locally or through Azure [...]
Manufacturer SOPs
A&D SOPs
What is the main difference between the EK-1200iN and FX-1200iN?
What is the main difference between the EK-1200iN and FX-1200iN? [...]
BLAZE Retail POS App | Scale Integration
BLAZE Retail POS App | Scale Integration https://support.blaze.me/hc/en-us/articles/retail-pos-app-scale-integration#Prerequisites We've implemented [...]
Zebra SOPs
Zebra Printer Over Ride Configuration Settings
Open Zebra Print Utility Software, go the the code area, [...]
Zebra Printer Configuration
Type this code press enter to go to new line [...]
Zebra Escalation Contacting Stephen Wichael for Zebra Hardware
Zebra Escalation Contacting Stephen Wichael for Zebra Hardware Follow the [...]
Zebra DS2278 scanner cradle that was not working
Zebra DS2278 scanner cradle that was not working Zebra DS2278 [...]
Switching Zebra DS2278 Barcode Scanner to Bluetooth
Switching Zebra DS2278 Barcode Scanner to Bluetooth Switching Zebra DS2278 [...]
How to Install your Zebra USB label printer on Mac
Note: You will also need your username and password for [...]
DS2278 iOS Setup Bluetooth
DS2278 iOS Setup Bluetooth Zebra Bluetooth Barcode Scanner iOS Setup [...]
Connecting Zebra ZQ630 Mobile Printer To Mobile Device
Download Zebra Utilities App on Phone Open App Click Discover [...]
Configuring Zebra ZT421 Industrial Label Printer
Configuring Zebra ZT421 Industrial Label Printer NOTE: All calls are [...]
Configuring Zebra ZQ630 Mobile Label Printer
Configuring Zebra ZQ630 Mobile Label Printer Configuration: 1. Open Zebra [...]
Configuring Zebra ZD421 Desktop Label Printer
Configuring Zebra ZD421 Desktop Label Printer 1. Configuration a. Open [...]
Ascend Wellness Zebra ZD410 Label Printer Network/LAN Setup
Zebra ZD410 Label Printer Network
StarMicronics SOPs
Star Micronics mCPrint3 MCP3 and Treez Troubleshooting
Star Micronics mCPrint3 MCP3 and Treez Troubleshooting Star Micronics mCPrint3 [...]
Star Micronics Help & Support
When dealing with Star Micronics Hardware feel free to reach [...]
Star MCP3 Setup
https://starmicronics.com/support/download/setup-guide-mcp31c First: Download the MCP3 Driver to the Surface Pro [...]
Setting up your Star TSP100 (Bluetooth)
Setting up your Star TSP100 (Bluetooth) What you'll need for [...]
Getting MCP31 to work on Dutchie POS
Follow these steps to get MCP31 to work on POS [...]
Ascend Wellness Star Receipt Printer Network/LAN Setup
Star TSP Lan Install
Adding Star MC-Print 3 Receipt Printer to Dispense App
Printer Setup via Browser How to Set Up Your Cloud [...]
Adding Receipt Printer to Greenline POS
mC-Print3 Series Receipt Printer Setup Connect your mC-Print3 receipt printer [...]
Acrelec SOPs
HP SOPs
HP Printer Diagnostic
Let's run a diagnostic test on your printer. Please follow [...]
HP Engage One Pro Install Guide
Tools needed You need a Phillips screwdriver and a Torx [...]
ELO SOPs
Re-imaging Paypoint Plus PN E833933
Re-imaging Paypoint Plus PN E833933 Re-imaging Paypoint Plus PN E833933, [...]
PayPoint Plus for Windows Cash Drawer Setup and Testing Instructions
PayPoint Plus for Windows Cash Drawer Setup and Testing Instructions [...]
ELO View 4: Setup an EloView Sub-Account
Using the EloView Sub Accounts functionality, a company can establish [...]
ELO Paypointe Plus E833933 Barcode Scanner Light Not Turning On
Please install EZConfig to configure the scanners, since the manual [...]
ELO Pay Point Plus Scanner Repair
ELO Pay Point Plus Scanner Repair 1. To activate Presentation [...]
ELO Pay Point AIO Setup and Scanner Barcode
ELO Pay Point AIO Setup and Scanner Barcode Scan Barcode [...]
EPSON SOPs
How to Configure a Wireless Epson TM-m30 or TM-m30ii Thermal Printer using the Epson TM Utility App
Getting Started You will need either an iPad or iPhone [...]
A Step-by-Step Installation Guide for the Epson ColorWorks C6000/C6500 Series Printers
A Step-by-Step Installation Guide for the Epson ColorWorks C6000/C6500 Series [...]
Lenovo SOPs
Lenovo RMA
click escalate unresolved service on top right You can submit [...]
Apple Mac SOPs
Enabling CUPS Printer Interface for Mac
Enabling CUPS Printer Interface for Mac Enabling CUPS Printer Interface [...]
Customer SOPs
Ascend SOPs
Ascend Wellness Zebra ZD410 Label Printer Network/LAN Setup
Zebra ZD410 Label Printer Network
Ascend Wellness Star Receipt Printer Network/LAN Setup
Star TSP Lan Install
Software Vendor SOPs
Software Vendor SOPs
🔒 How to Lock Down Your Dutchie Menu on Fully Kiosk Browser (Android)
🔒 How to Lock Down Your Dutchie Menu on Fully [...]
Treez: Adjusting Receipt Font Size and Margins
Change Receipt Font Size To adjust the font size on [...]
Treez Swifter Configuration Guide
Treez Swifter Configuration Guide Treez Swifter Configuration Guide, Prerequisites: Merchant [...]
Treez POS Setup
Software: Before attaching any peripherals Ensure the POS system has [...]
Treez Pole Display
Treez Pole Display Treez Pole Display provides a quick and [...]
Transferring Data to Sharepoint from IDVisor Smart V2 ID Scanner
How To Export Data From IDVisor Smart, IDVisor Smart Plus, [...]
Star Micronics mCPrint3 MCP3 and Treez Troubleshooting
Star Micronics mCPrint3 MCP3 and Treez Troubleshooting Star Micronics mCPrint3 [...]
Set up the Dutchie Register terminal scale integration & Greenbits
Set up the Dutchie Register terminal scale integration & Greenbits [...]
Set up the Dutchie Register terminal scale integration (Dutchie Android)
Set up the Dutchie Register terminal scale integration (Dutchie Android) [...]
Set up the Dutchie POS web scale integration
Set up the Dutchie POS web scale integration This integration [...]
Set up the Dutchie POS + 232key web scale integration
Set up the Dutchie POS + 232key web scale integration [...]
Set up Dutchie in-store kiosk
Set up Dutchie in-store kiosk Set up Dutchie in-store kiosk, [...]
Scale configuration for the Dutchie Register terminal
Scale configuration for the Dutchie Register terminal Scale configuration for [...]
PLS & Treez POS – Hardware Support Plan Eligibility
PLS & Treez POS – Hardware Support Plan Eligibility Version: [...]
Label Troubleshooting Scope of Work
Label Troubleshooting Scope of Work It is important to remember [...]
How To Use Treez POS
You can preview the videos by clicking on the links [...]
How to set up the Dutchie Register iPad app and connect your hardware
How to set up the Dutchie Register iPad app and [...]
How To Delete Data Off IDVisor Smart/Smart Plus/Smart V2
How To Delete Data Off IDVisor Smart/Smart Plus/Smart V2 Deleting [...]
Handling Volcora Hardware Issues w/ Treez POS
Procedure Initial Troubleshooting Work with the end user to identify [...]
Growing Together: WebUSB Quick Start Guide- Simplify Your Hardware Setup for Dutchie Register
Growing Together: WebUSB Quick Start Guide- Simplify Your Hardware Setup [...]
Greenline POS Hardware Setup Instructions
Hardware How to connect with external peripherals such as scanners [...]
Greenbits by Dutchie Recommended Hardware Setup
Greenbits by Dutchie Recommended Hardware Setup Set Up the Recommended [...]
Getting MCP31 to work on Dutchie POS
Follow these steps to get MCP31 to work on POS [...]
Dutchie POS + VeriScan ID Scan integration guide
Dutchie POS + VeriScan ID Scan integration guide Need immediate [...]
Dutchie Kiosk best practices for iPads
Dutchie Kiosk best practices for iPads Dutchie Kiosk best practices [...]
Dutchie eCommerce Bundle for online ordering
Dutchie POS provides a stack for online ordering that consists [...]
Dutchie Ecomm Terminal iPad setup Guide
Dutchie Ecomm Terminal iPad setup Guide Before you begin the [...]
Customer-Facing Display (CFD) setup for Dutchie Register terminal
Customer-Facing Display (CFD) setup for Dutchie Register terminal Customer-Facing Display [...]
Customer-Facing Display (CFD) setup for Chrome
Customer-Facing Display (CFD) setup for Chrome Customer-Facing Display (CFD) setup [...]
Configure Dutchie receipt and label printers in the Backoffice and PrintNode
Configure Dutchie receipt and label printers in the Backoffice and [...]
BLAZE Retail POS App | Scale Integration
BLAZE Retail POS App | Scale Integration https://support.blaze.me/hc/en-us/articles/retail-pos-app-scale-integration#Prerequisites We've implemented [...]
Blaze POS Setup
Blaze POS Hardware List & Setup/Config Instructions [...]
Blaze POS
Retail | How to Connect My STAR Receipt Printer to [...]
Adding Star MC-Print 3 Receipt Printer to Dispense App
Printer Setup via Browser How to Set Up Your Cloud [...]
Adding Receipt Printer to Greenline POS
mC-Print3 Series Receipt Printer Setup Connect your mC-Print3 receipt printer [...]
Add and configure Dutchie registers
Add and configure Dutchie registers Add and configure Dutchie registers, [...]