Pre Site Installation Questionnaire Email SOP
rsweiss2025-10-22T17:50:28+00:00Hello Customer, I hope this email finds you well; Congratulations on the new Dispensary Location as well. Customer I’d like to see the “following" completed [...]
Handling & Quoting On-sight Installs for IT Infrastructure Manager
rsweiss2025-05-22T17:39:35+00:00Reach out to customer after receiving client info from sales & introduce yourself All further communications regarding installs to be done by It Manager Schedule [...]
Off-site Installation SOP
rsweiss2025-01-31T21:03:16+00:00Off-site Installation SOP Here are some SOPs to help with off-site installs: 1- Pre-Installation Preparation: -Review the installation requirements provided by the client with the [...]
Configuring and Setting UP PCs during installs
rsweiss2025-01-31T21:06:33+00:00Unbox PC Set up PC locally or through Azure (depends on customer) After you get to Windows Screen, configure timer, touch keyboard, Chrome, time, [...]
How to Uninstall McAfee if It Won’t Uninstall
rsweiss2025-02-03T18:33:19+00:00Uninstall McAfee using the removal tool Download the McAfee Removal Tool. Double-click the downloaded file and click the Yes button to begin the installation. Click on the Next button [...]
Support Call Notes
rsweiss2025-02-03T18:34:26+00:00Notes: • Be Sure to access computer via Team Viewer • Check Time Zone for customer • Setup Schedule for calls 1. Star TSP 100 [...]
How to Calibrate Touch Screens on Windows
rsweiss2025-02-03T18:35:24+00:00How to Calibrate Touch Screens on Windows Learn how to calibrate touch screens on Windows computers for use with Soundgrid applications such as eMotion LV1, [...]
FedEx Shipping Site Checklist
rsweiss2025-02-03T18:35:57+00:00FedEx Shipping Site Checklist Note: Before you begin make sure any other shipping label on the box is covered 1. Enter the Contact Name 2. [...]