healthcare IT

Why your Healthcare Org needs a Healthcare MSP like PLS

It’s not easy to operate a healthcare organization, especially with changing regulations, labor shortages, increased operating costs, and an ever-changing landscape of technological solutions.

This is why, now more than ever, your healthcare organization NEEDS a healthcare MSP like PLS.

What exactly is an “MSP”?

The term “MSP” is short for “Managed Service Provider”. A managed service provider is a third-party that can offer your business or organization a variety of tech-centric solutions, including:

  • Office 365 licenses, which are required for any Office 365 application like Outlook, Word, Excel, PowerPoint, Teams, etc.
  • Office 365 email configuration, meaning an MSP can link your email account to your respective URL/web domain (so you don’t have to use a Yahoo or Gmail account for your business)
  • Office 365 Tenant Management, an MSP like PLS can help you create your own Office 365 tenant, or account, and then manage it on your behalf. This allows your org to take advantage of extremely helpful applications like Intune, AutoPilot, Azure Active Directory, etc.
  • Network management, including firewall and access point management, this allows your business to have eyes on your internet/network at all times via a third-party or MSP
  • Backup solutions for on-premise servers or Office 365 accounts, this is required in order to stay HIPAA-compliant
  • Cybersecurity solutions like MDR and RMM apps, these help to monitor any type of cybersecurity threat to your PCs, servers, and IT network.
  • IT installation and integration services, meaning an MSP can help install any IT-related hardware, including firewalls, access points, data ports, security cameras, access control, and workstation PCs/laptops.

How can an MSP help my Healthcare Organization?

A Healthcare MSP like PLS can help your healthcare org in a variety of different ways.

Staying HIPAA Compliant

Did you know HIPAA requires covered entities and business associates to retain certain records for at least six years from the date of creation or the last effective date? This includes documents like security policies, risk assessments, internal audits, and business associate agreements. PLS can provide backup for your records through partners like Acronis. Acronis offers backup solutions for on-premise servers, as well as Office 365 accounts. All implementation and management of Acronis backup is handled by PLS, and pricing is extremely competitive verses other solutions. Find out more about PLS and Acronis here. 

Managing your Office 365 Account

It’s no secret that managing your own Office 365 account, or “tenant”, can be extremely confusing and frustrating. Add in the confusion of navigating the GoDaddy Office 365 platform, which limits some of your Office 365 functionality, and you’ve now found yourself stuck for hours solving tasks that should only take a few minutes. What’s the solution to this nightmare? Let PLS handle your Office 365 account management! PLS is an official Microsoft Office 365 Partner, and we can absolutely help your healthcare org to manage your Office 365 account and applications.

How does this work? It’s simple! PLS can help your team create an Office 365 account, or “tenant”, under your organization’s name. Our team will then manage this account on your behalf. This allows your team to streamline mundane tasks like setting up and removing email accounts to your URL, troubleshooting any licensing issues with apps like Word and PowerPoint, and using device management apps like Intune and AutoPilot.

Are you currently using GoDaddy’s Office 365 platform and want to make the switch? No problem, PLS can offer GoDaddy Defederation services for your entire healthcare org. GoDaddy Defederation is the process of moving your Office 365 data away from GoDaddy’s cloud over to an official Microsoft Office 365 account. PLS has lots of experience with GoDaddy Defederation, learn more about this service here.

Managing your Healthcare Organization’s IT Infrastructure

IT Infrastructure is a fancy name for your organization’s internet, which includes the IT closet, IT rack, firewall, switches, and access points. As a best practice we recommend avoiding using consumer-grade routers for your healthcare org. Instead, PLS can provide commercial-grade IT infrastructure and ongoing management and monitoring of your firewall and access points. This solution gives your team access to Level 3 IT support for a fraction of the cost of hiring an in-house Level 3 tech support rep, which can cost upwards of $150K per year and up! As a healthcare MSP, PLS can provide monthly IT infrastructure monitoring plans for competitive rates, and we like to think we have the friendliest IT reps around…

Providing effective Cybersecurity Solutions for your Healthcare Organization

Cybersecurity is no joke. We’ve all read the stories about ransomware attacks, DDoS attacks, and insane hacking of all kinds. We’ve moved far beyond the standard “Nigerian Prince” email hack, and hackers are becoming more sophisticated and creative every day. Don’t put your healthcare organization at risk, and instead rely on cybersecurity solutions from a healthcare MSP like PLS. We offer a variety of solutions for Managed Detection and Response (MDR), Remote Monitoring and Management (RMM), and Extended Detection and Response (XDR). These solutions help to monitor threats on your PCs/laptops/physical hardware, internet network, and anything related to your general IT stack.

Don’t forget that HIPAA requires that a healthcare organization provides protection against any reasonably anticipated threats or hazards to the security or integrity of the information and unauthorized uses or disclosures of the information. In other words, HIPAA requires your org to provide cybersecurity solutions to prevent against hacks and leaks.

Procurement, Installation, and Long-Term Support for all IT Hardware and Accessories

PLS can provide procurement and installation services for a variety of IT solutions, including workstation PCs, laptops, servers, IT infrastructure, mobile devices, barcode scanners, label printers, wide-format printers, self check-in kiosks, and the list goes on!

Our team can also provide full installation services, including low voltage installation, access control and security cameras, and just about anything else related to your physical IT stack. These services can help you scale your healthcare organization, since you’ll be able to delegate these tasks to a healthcare MSP like PLS. Did we mention we can provide installation services all across North America? In addition, our team can provide long-term 24/7 help desk support for your entire organization.

Scale your Healthcare Organization with a Healthcare MSP like PLS

So what do you do know that you’ve made it to the end of this blog post? The answer is simple. Email our team here, and we can start working on your next project, whether it’s taking over your Office 365 account, to onboarding 20 + healthcare clinics in several months. Our team can scale with you, and we’re ready to serve you. Remember, at PLS, We Get IT…