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Here are some SOPs to help with off-site installs:

1- Pre-Installation Preparation:

-Review the installation requirements provided by the client with the Operations Manager.
-Ensure all necessary hardware, software, tools, and documentation are available and in working condition.
-Prepare & Bag the proper tools, accessories and equipment for the install.
-Communicate with the client to confirm the installation schedule, site access, and any specific requirements or restrictions.
-Conduct a video call if possible to insure the customer has the site ready for PLS.

2- Site Assessment:

-Conduct a thorough assessment of the installation site to identify any potential challenges, hazards, or environmental factors that may affect the installation process.
-Verify that the site meets the technical specifications and requirements specified for the installation.
-Use the Hardware List to make sure customer received everything and report your findings to Operations Manager ASAP.

3- Equipment Setup:

-Set up the necessary equipment, including hardware components, peripherals, and networking devices, according to the installation plan.
-Test each component to ensure functionality and compatibility with existing systems or infrastructure.

4- Software Installation and Configuration:

-Install and configure the required software applications or operating systems according to the respective POS System specifications and preferences.
-Verify proper installation and functionality of software, drivers, and updates by doing POS tests

5- Hardware Installation:

-Install hardware components such as servers, workstations, routers, switches, hardware and peripherals in their designated locations.
-Ensure proper cable management and connectivity between devices.

6- Testing and Quality Assurance:

-Conduct comprehensive testing of the installed hardware and software to identify any issues, errors, or compatibility issues.
-Perform functionality tests, stress tests, and integration tests to validate the performance and reliability of the installation.

7- Documentation and Reporting:

-Document all installation activities, including equipment setup, configuration changes, test results, and any issues encountered during the process.
-Prepare a detailed installation report summarizing the installation process, findings, recommendations, and next steps.
-Provide the installation report to the client for review and approval.

8- Client Training and Handover:

-Provide training to the client’s staff on the operation, maintenance, and troubleshooting of the installed systems or software.
-Review key features, functionalities, and best practices to maximize the value of the installation.
-Obtain sign-off from the client acknowledging the completion of the installation and acceptance of the delivered solution.

9- Post-Installation Support:

-Inform the customer that we Offer ongoing technical support and assistance to the client to address any questions, issues, or concerns that may arise after the installation.
-Document and escalate unresolved issues to the Operations Manager support teams for further investigation and resolution.

10- Post-Installation Clean-up

-Ask the customer where can we dispose the trash and if they would like to save the Hardware Boxes.
-Gather, pack all PLS tools, extra accessories and equipment used for the install.
-Dispose any trash and clean up after your mess (VIP).
-Take as many detailed pictures as possible to insure proper installation procedures and for proof.
-Email pictures and notes to dnodes@plsusa.com and copy gerson@plsusa.com as well as rsweiss@plsusa.com
-Bring PLS tools, extra accessories and equipment back to office and clean/store them for the next install job.

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• Unbox PC
• Set up PC locally or through Azure (depends on customer)
• After you get to Windows Screen, configure timer, touch keyboard, Chrome, time, sleep and power settings
• Update Device fully
• Connect Peripherals and download drivers

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1. Download the McAfee Removal Tool.
   
2. Double-click the downloaded file and click the Yes button to begin the installation.
3. Click on the Next button and Accept the conditions of use on the next page.
4. Now, click on the Next button when prompted to remove McAfee Antivirus and type the verification code displayed on the desktop.
5. From here, follow the onscreen instruction to complete the process and restart your PC.

This tool will not just help you solve the McAfee antivirus won’t uninstall issue but also help with the removal of WebAdvisor and LiveSafe.

Remember to go to McAfee’s website to deactivate the antivirus license after removing it.

Also, it’s recommended to use the removal utility as soon as you download it. The software is constantly updated and if you don’t have the latest version, it might not work properly.

3. Force McAfee to uninstall from Command Prompt

1. Press Windows then type cmd and open the Command Prompt result as an administrator.
2. Type or paste the following command and press Enter to run it:Program Files\McAfee\Agent\x86/frminst.exe/forceuninstall

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Note: Before you begin make sure any other shipping label on the box is covered
1. Enter the Contact Name
2. Enter the Company Name
3. Enter address
a. Line one will be a street address (I.E. 2466 W. Isabella Ave.)
b. Line 2 Will include Suite (I.E. STE 45)
c. Enter Postal Code (City should auto-fill)
4. Enter the number of boxes that will be shipped
5. Weigh the package, we round up the amount
6. Review the document provided by Gerson/Sales to verify the shipping type
7. Enter in dimension (Length, width, height)
8. Declared Value will be $100
a. Actual value will show on the bottom right.
9. Select an Item dropdown will be “Sender.”
10. Ship. Write down the weight, dimensions, and total on the order printout.

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